Support Centre
Frequently Asked Questions
Answers to the questions we hear most often from private investors using Cellbox to analyse and plan their portfolios.
FAQ
Everything you need to know before you start
If your question isn't covered here, our contact page is the best place to reach us directly.
What exactly does Cellbox do?
Cellbox analyses the holdings in your portfolio and presents forward-looking scenarios, risk indicators, and allocation insights. It is designed to support your own decision-making process, not to make decisions for you.
Is Cellbox a substitute for financial advice?
No. Cellbox provides analytical tools and information for informational purposes only. It does not constitute regulated financial advice, and we recommend speaking with a qualified financial adviser before making investment decisions.
How do I connect my portfolio to the platform?
You can typically import holdings via a supported brokerage connection or by entering positions manually. The exact setup steps are outlined once you create an account, and our contact page is available if you need guidance.
How often is my portfolio data updated?
Update frequency depends on your data source and connection method. Where live connections are available, figures refresh regularly; for manually entered portfolios, data reflects the last time you updated it.
What kind of risk analysis is included?
Cellbox looks at factors such as concentration, volatility exposure, and diversification across your holdings, presenting them in a way that is meant to be easy to interpret rather than overly technical.
Can Cellbox predict exact future returns?
No tool can guarantee future performance. Cellbox produces scenario-based projections and indicators based on available data and modelling assumptions, which should be treated as estimates rather than guarantees.
Is my financial data kept secure?
We take data protection seriously and apply reasonable technical and organisational measures to safeguard your information. Details on how data is collected and handled are set out in our Privacy Policy.
Which account types and assets are supported?
Support varies depending on the brokerage or account structure you use. Common holding types such as shares and funds are generally supported; for anything specific, please get in touch and we can confirm compatibility.
Can I cancel or change my plan at any time?
Yes, you can review and adjust your plan from your account settings. If you need help understanding what a change means for your access to features, our team is happy to clarify before you confirm anything.
Do you offer a trial before committing?
Trial availability can vary over time. The best way to confirm current options is to check the sign-up flow directly or reach out through our contact page.
Who can I contact if I have a specific question?
Our contact page lists the best way to reach us. We aim to respond to enquiries about accounts, features, and billing as promptly as we can.
This FAQ is provided for general informational purposes and may be updated from time to time as Cellbox's features evolve. It does not form part of any contractual agreement. For definitive terms, please refer to our Terms of Service and Privacy Policy.
Still have questions?
Reach out to our team and we'll be glad to help you get started with Cellbox.
Contact UsWe aim to respond to most enquiries promptly.